Essential Duties and Responsibilities:

• Serve as primary account coordinator for all contracted transportation needs for assigned clients
• Communicate with customer on a daily basis (phone/email) in support of client transportation
• Maintain accurate client order information in TMS
• Review and select appropriate carrier routing options for all assigned loads
• Tender loads to assigned carriers with the maximum lead-time possible
• Monitor daily pickup and delivery statuses and ensure carrier update compliance.
• Initiate Non-Conformance Reports (NCR’s) investigations in adherence with CLX’s NCR SOP for all known service performance issues impacting assigned orders
• Initiate claim investigations as appropriate in adherence with CLX’s Claim SOP
• Resolve client requests for assistance that fall within the scope of CLX’s contract with the client
• Compile all client reporting as directed (Carrier service performance, freight savings, claims, etc)
• Maintain a client account Smart Book in adherence with CLX’s Client Smart Book SOP
• Support operational transportation requirements for assigned clients as required
• Perform special projects or analysis as requested
• Investigate and resolve freight invoice billing exceptions

Education/ Requirements:

• Degree preferred (ideally in Logistics) but not required if sufficient industry experience.

Additional Qualification & Experience Desired:

• 2-4 years of transportation management experience such as, but not limited to: dispatching, carrier management, freight payment or order management activities. Experience in bulk liquid transportation is a plus.
• Background using TMS applications preferred.
• Strong organizational and communications skills are essential. Experience with MS Office suite a plus.